Faqs
Quick find answers for questions relate to our company, service, website and products.
The Company & Services The Website Order Processing Shipping & Handling Artwork & Personalization Product MaterialTop 5 Frequestly Asked Questions
1. How soon can I receive my order?
After you checkout your order, a free personalized proof will be emailed for your approval within 24 hrs or on the following business day.
Once we receive your artwork approval, we will ship out your order within 48 hours (2 business days) unless otherwise noted. It takes another 1-5 business days for shipping transit based on your shipping destination and the shipping method you selected.
2. For the personalization, how many texts can I enter? Can I also have a logo/artwork? How do I know if my artwork/texts will fit?
Our Free Standard personalization includes one logo/artwork and as many lines of text that can fit on the product. Our professional graphic designers will lay out your logo/artwork and text to be legible. If we encounter a problem with your artwork resolution and/or the length of your verbiage, we will contact you with our suggestions.
3. How do I personalize multiple items on my order?
Simply add all items and qty to the shopping cart and proceed to the Personalization page step 2. On the Personalization page, each sku/ qty on your order has its own template form for different personalization. You can also specify the qty on one template, which has the same logo and texts, and then further specify the different recipient's name or award title. On the template, you can just enter all the texts for the first qty and click "+ Add another name (award title)" to enter each different name or title.
4. Can I view my personalization proof before checking out the order?
To most accurately portray what your personalization will look like on your product, we will provide a professional artwork proof to show the scale and layout of your converted artwork and text on a design template. This PDF file will be emailed to you within 24 hours of your order being placed. While our in-house graphic designers will do their best to individually create the proof for each order according to the personalization details you enter, we allow up to 3 free revisions to make any changes to the text and layout of your initial proof. To ensure that you are satisfied with your final product, we require your proof approval before proceeding with engraving or imprint production unless you have chosen "Waive Proof Approval" during order checkout.
5. Can I change my personalization after checking out the order?
During order checkout, if you select the option to require a proof approval to begin production, we offer up to 3 revisions to make any changes to the text, layout, or ClipArt from our library at any time for no additional charge. If you require more changes, a proof service fee of $30.00 will be applied to start another 3 revisions.
For your own provided logo/artwork, you may request a change without additional charge before your initial proof is sent out; however, any changes made to your provided logo/artwork after the initial proof is sent will incur a $30 service fee to convert/layout your new artwork and start another 3 revisions.
If you select the option to waive the proof approval during order checkout, we will still provide you a proof for reference and confirm order in production status. However, no free revisions are offered and any changes after the initial proof is sent will incur a $30 fee to set up a new proof.
To make changes to your personalization, please email art@crystalplus.com with your order number in the email subject line.
The Company & Services
Is it safe to order from CrystalPlus.com?
Absolutely! CrystalPlus.com knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. We take the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer (SSL) certificate authentication.
We designed CrystalPlus.com with safety and security. CrystalPlus.com accepts orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the internet.
However, if you feel unsure, feel free to phone us toll free 1-888-779-8803 and you can order over the phone. Either way, you can shop with confidence at Crystalplus.com.
Why buy from CrystalPlus.com?
CrystalPlus.com
• Personalization Artwork & Engraving Standard Templates: Free and No Hidden Costs.
• Product Selection: Wide variety of high-end crystal products designed for personalized awards and gifts. All products are in stock.
• Production time: 24hr for Artwork proofs / 48hr for Engraving for professional standard templates.
• Online Shopping: As easy as 1-2-3, Pick a product, Personalize it and Secure Check out. You can easily relate the generic crystal awards to your specific recognition need with our extensive online personalization templates. Our professional designer in house can also create the custom personalization artwork at very minimum charge to your total satisfaction. You can also easily estimate the shipping costs and delivery time before check out the order.
• Services: A team of friendly customer services, artwork designers and experienced engravers are all in house to serve our customers every step of the way until the finalized version of the awards arrives at your door step. Even after you receive your order, we take care of any costs to replace damages or defects before your event.
Other Companies
• Personalization Artwork & Engraving Templates: Charge a Set Up Fee, Rush Service Fee, Artwork Hours, Engraving Fee and etc..
• Product Selection: Do not have or have very limited stock
• Production time: Require Minimum 5-7 Days
• Online Shopping: Do not provide specific artwork examples for the exact products you like to order; do not provide shipping charge estimate before you check out the order, then add the charges without authorization
• Services: Outsource and do not provide prompt and accurate services or designs. Claims for damages or defects take long time to process.
How does you lowest price guarantee work?
CrystalPlus.com is confident that not only do we have the highest quality of products, but we also have the lowest prices. Many companies have hidden fees; setup charges, engraving fees, artwork fees, rush service charges…etc., but not at CrystalPlus.com. At CrystalPlus.com the price and shipping charge listed are your final cost. If you find any identical product with a lower price from other retailers, just show us proof and we will offer you 10% off the competitor’s price. We will and can beat any competitor's price and service.
Restrictions:
Competitor's prices using "Coupon Code" are not eligible for price matching. Items from competitors that are not in stock or back ordered are not eligible for price match. We will beat any legitimate price if it is not below our cost. We do not match our discontinued models.
We reserve the rights to determine if the competitor's item and service is identical to ours for price match.
What are your customer service hours?
Our main office is open 8am to 4:30pm PST to receive phone calls and live chat online. Some of our representatives make themselves available to clients during extended hours as well. Email is answered within 24 hours during business days, usually getting a response within a few hours.
Which Award should I choose?
Awards can be given by any person or institution, although the prestige of an award usually depends on the status of the awarder. We categorize our products by events or occasions, by design styles, by product shapes and by budget price range to narrow down the product selection among hundreds of available products at our website. There are also limits on how many characters can be engraved on an award. It depends on the size of the award. Please refer to the right side of the input field for the limitations of characters when you choose our free personalization.
I don't like any products available at website. Can you make a custom award for me?
Custom awards are our specialty. We can create and manufacture almost any design to fit your needs. The best way to get your project started is to submit an inquiry form to provide us detailed specifications as much as you could. We will contact you within 24 hrs. Design drawing to confirm specifications and price quotation will be provided for approval. Please anticipate at least 60 days lead time for custom product design, manufacturing and ocean freight from our oversea factories.
Do all products come in a gift box?
All of our products are paired with its matching gift box. Please go into the main product page to view the packaging details for that particular item. Please note that the gift box style is subject to change without notice.
The Website
I am having trouble ordering online. What do I do?
Occasionally, technology gets the best of us. If at any point you are experiencing difficulties browsing, ordering, processing payment or evaluating online, feel free to contact us either by phone (1-888-779-8803) or email (service@crystalplus.com). We'll be glad to help.
How do I know my online order is received?
An order confirmation will be emailed to you once your order is received by us. Within 24 hrs, we will also email you a personalization artwork proof with your uploaded logo and message for our standard template. The day your order is ready to be shipped, you will also receive a shipping confirmation by email, including UPS tracking numbers and links for up to the minute tracking! If an Order confirmation email is not sent to you in the first place, please contact us 1-888-779-8803. We may not have received your order.
I was unable to find an item on your web site, how can I find it?
You can use our Search function to find the item. If you are unable to locate the item, it may be discontinued and no longer available for purchase. However, you can contact us and we will see if we can locate it for you. Beyond the extensive stock item selections at our website, we can also source from our local suppliers or custom make your own product designs.
Forgot your password?
Simply follow these easy steps below: Click on "Login" at the top of any page. Click on "forgot your password" Provide your registered email address We will email your password to you at this address
What if I can't find the answer to my question?
We provide a variety of ways for customers to reach us. Please contact us with any questions either by email: service@crystalplus.com, live chat, telephone toll free: 1-888-779-8803 or fax: 1-888-669-0838. We look forward to hearing from you.
Order Processing
Do you require a minimum order?
No. You can order one of any of our pieces. Minimums only apply to custom designs, but this is on a project by project basis. For more details, please contact us.
What payment methods are available?
We accept most major credit cards including MasterCard, Visa, and American Express. We also accept PayPal and Amazon Pay for the secured and convenient checkout. When you enter your credit card information on our secured website, your credit card will be authorized for the grand total amount. The authorized amount will be captured upon receiving your proof approval or after 2 business days.
If your company requires Check or ACH/Wire Transfer Direct Deposit as a form of payment, please email us your order information to service@crystalplus.com. We will then email you the Order Confirmation/Invoice for the Grand Total amount due. The status of your order will be "On Hold" until the payment has been received.
Please note there will be a $25 service charge for NSF returned checks or credit card chargebacks.
Is it possible to defer payment?
Due to the custom design/imprint process, we require a prepayment to process your order, including reserving your order inventory and providing your artwork proof. When you check out your order, you will enter your credit card information for payment authorization. We will complete the payment capture upon receiving your proof approval, or after 2 business days.
If you are purchasing on behalf of a business or government agency that only issues a Company Check or ACH Direct Deposit as a payment method, please email your official Purchase Order to service@crystalplus.com. Our Customer Service team will place the order for you once we verify your organization's information. You will receive an Order Confirmation via email stating the Grand Total amount due. Once we receive your check/ACH payment confirmation, our Art Department will then provide you with an artwork proof based on your personalization information. Please note that even if you approve your proofs, we cannot begin our engraving production until we receive your check in hand and it clears with our bank.
Can I get an invoice for my purchase?
If you already placed an order, you can get the invoice pdf from the Order Confirmation email. If you plan to purchase but are required to submit an invoice to your accounting department for payment approval, please email your inquiry at service@crystalplus.com. Please be sure to include the following: item SKU(s), quantities, ship-to address, and on-hand due date. Our team will check stock availability, lead time, and provide a price quote within 24 business hours. Once the quote is approved, our Customer Service team will place the order for you.
You will receive an Order Confirmation and invoice via email stating the Grand Total amount due. Please note we require prepayment or a remittance advice to provide the artwork proof for your approval to begin personalization production.
Do you accept a purchase order to defer payment?
All orders must be placed with one of the following preferred payment methods: Credit Card or Paypal checkout. Prepayment is required before any further action is taken. If you are purchasing on behalf of a business or government agency that only issues a Company Check as a payment method, please contact us at 888-779-8803 or email your official Purchase Order to service@crystalplus.com. Our Customer Service team will place the order for you once we verify your organization's information. You will receive an Order Confirmation via email stating the Grand Total due for your check payment. Our art department will then provide you with an artwork proof based on your personalization information. Please note that although you approve your proofs, we cannot begin our engraving production until we receive your check in hands and it clears with our bank.
How can I check the status of an order?
Use Track Order for the current order processing status. Four steps are required to complete your order - Artwork proofs producing, Waiting for your signed proof, In production or Shipped.
• Artwork proof producing: Within 24 hrs of an order received from our website, we will provide you with a personalization artwork proof for our standard template, with the logo, and message text you entered at our website.
• Waiting for your signed proof: We will accommodate any changes that can be fit in our standard template to your total satisfaction. Please clearly indicate your change requests on our initial proof to prevent any confusion. Please carefully check all details and sign back the final proof ASAP.
• In Production: After we receive your signed proof by email or fax, we will start engraving production. Normal production time is 48 hrs, unless order quantity is large. We will confirm the production time on the artwork proof.
• Shipped: Once your order ships, a confirmation email will be sent with UPS tracking number.
When will my order be ready?
Most companies require a minimum of 5-7 days for engraving production, especially since high-quality sandblasting is a labor-intensive process. On the other hand, we at CrystalPlus.com provide fast turnaround service because we have products in stock and an experienced in-house production team. After artwork approval is received, our normal production time is 2-3 business days to be ready for shipping unless otherwise noted.
After a proof has been made and has been emailed to you, it is your turn to respond back either with an approval or revision to us as soon as possible; so that we may begin our production. After we have emailed you but do not receive a written response or signed off proof within one week, we will go ahead and process your order into production, and will be directly shipping it to you according to the initial proof we have created. We do not accept any returns or exchanges on engraved products.
Can I cancel or change my order?
Before we send you an artwork proof, you may cancel or change your order without any charges or fees within 2 weeks. After 2 weeks, if we still have not received your personalization, we will notify you to put your order on hold for future shipping at any time; from then on, the order cannot be cancelled.
After we send you an artwork proof and before you submit your proof approval, you may still cancel your order. However, a service charge, minimum $30 or 20% of the order subtotal amount, for artwork production and order processing will incur. We provide up to 3 revisions on the artwork proof for your approval to begin production. Before you approve your artwork proof, you are allowed to change your ordered item or quantity as one of the three proof revisions. Order changes resulting in the order subtotal amount to become 20% less than the original order subtotal amount is subject to a proof & processing fee which is 20% of the difference between the original subtotal and the new subtotal. After 2 weeks, if we still have not received your proof approval or the request to put the order on hold, we will proceed to producing your order based on the last proof sent. Once the order is in production or on hold to postpone proof approval, the order cannot be cancelled or changed.
Order cancellation must be received in written notice by email to service@crystalplus.com.
Can I order bulk to use at a later date?
Yes, we call this a Stock Reservation Program. One of the many benefits of this program is that your order can qualify for our volume discount. This program also ensures that there will be guaranteed stock for your monthly, quarterly or annual awards. Your inventory stock will be available for future engraving and shipment as needed. The total quantity order amount must be paid in full when the order is placed. The shipping cost for each future shipment will be charged accordingly.
Do you provide a free sample for me to review before placing a bigger quantity order?
Unfortunately, we do not provide free samples. However you have the option of ordering item(s) with or without engraving (blank) to view the quality of our etching and product before proceeding with a larger quantity order. There is no minimum purchase requirement and prices per item are as listed on our website. We accept blank returns within 30 days of the order received for a refund of the product cost and we do not accept returns for engraved products. You can proceed with placing an order on our website for a blank item by notating “no personalization” in the order checkout notes section or otherwise contacting us via email or by phone to place your order.
How can I check out a repeating order?
There are two ways to go about placing a repeat order. First, if you have registered an account before, you can simply log into your account, go to Order History, locate the order you wish to place again, and click Reorder. The previous order items and quantity (if in stock) will be automatically added into your shopping cart. Your previous personalization information will be included as well for your convenience. You may make edits to your cart and changes to your personalization as needed before checkout.
Second, you may manually add your items to your shopping cart. Click "View Cart and Personalize," and on the Shopping Cart/Personalization page, you will be able to select the option that says "Repeat the same logo and layout typesetting as my previous order." Simply input your previous order number whose logo/layout you wish to reference, enter any changes to the text box provided next to your item (such as recipient names, dates, text changes, etc.) and proceed to checkout.
Shipping & Handling
How is my order shipped?
Most orders are packaged in damage resistant boxes and shipped with our primary carrier, UPS.
Are you affected by weather or holiday related delays?
Unfortunately, anyone who ships by common carrier is. We'll do our very best to accommodate your event deadline in these situations, but we cannot control the weather or holiday traffic.
What if my award arrives broken?
We take the utmost care in packaging and shipping your pieces, however accidents may occur due to the fragile nature of our products. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within one week of receipt. A photograph of damaged products or boxes is required, and all packaging is retained for inspection. If you receive damaged awards and report the damage within 48 hours of receipt, we will take care of all costs required to replace your awards free of charge. Please also refer to our Return & Replacement Policy.
How do I report a lost shipment?
On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier's website to expect the delivery on the exact date. If you do not receive your package as scheduled, do not worry! Most items turn up for our customers within three days. Here are some things to try:
- Check that your shipping address is correct.
Let's make sure we shipped to the right place. Current shipping addresses are listed under “Ship to:” on the Shipment Confirmation email. Or you can use Track Order to review your order details. - Check around your home or building, or with neighbors.
Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.
If your package was delivered by FedEx, there might be a Picture Proof of Delivery on the FedEx website. To see it, you can click the FedEx tracking number on Shipment Confirmation email or Enter your FedEx order tracking number on fedex.com - Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox. - Check for a notice of attempted delivery.
Signature may be required upon delivery and a notice card may be attached on your door. This notice will tell you the steps you should take to receive your package. - Give it three days.
Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within three days of a false scan. - Contact the Carrier
Tried everything and still did not get your package, use your tracking number to start a claim with the carrier (FedEx 1-800-463-3339, UPS 1-866-742-5877) or contact us at 1-888-779-8803/ email: service@crystalplus.com, and our service team will file a claim on behalf of you. Please allow 2-3 business days for the delivery status investigation. Once the lost claim has been approved by the shipping carrier, we will ship the replacement at our sole expense within 2-3 business days using the same shipping method selected for the original order.
*Crystal Plus is not responsible for any package lost or stolen after delivery once shipment tracking shows that the package has been delivered at the correct address. If lost, a replacement or refund may be processed once a claim is filed and approved by the shipping carrier.
Do you ship to international countries?
No, we only ship to the U.S., PR, GU or Canada addresses.
How much does the shipping cost?
The shipping price is calculated directly through our shipping carrier, based off of the shipping method selected, the weight of the shipment, and the ship to zip code. You can also easily estimate the shipping costs using our shipping estimate calculator located in the shopping cart/personalization page before checking out your order.
Can I use my own UPS account for shipping or choose other shipping carriers?
No, we do not use any other shipping accounts or shipping carriers to ship orders. Due to the fragile nature of glass and crystal products, we anticipate high possibility of damage claims. It is more convenient and easier for us to claim from our own shipping carrier, making it faster for us to ship replacements back to our customers at our own expense. UPS provides secure and reliable services at competitive shipping rate so we choose UPS as our sole shipping partner to eliminate pick up or delivery time delay.
How long does it take for shipping?
Shipping time will depend on the method selected during checkout and the ship to destination as well. We ship all orders from California, 91744. Our Shipping times are provided by UPS/ FedEx, counted from the following day of the shipping date excluding Saturday, Sunday, and Holidays. Seldom delivery issues may occur due to exceptions or Mother Nature.
Our shipping schedule does not take into account our production schedule. Depending on your zip code, U.S. Ground shipping time is 1-5 days; Canada 5-7 days .
Express shipping is available. See the map below for transit days to your area. 
Can you drop ship awards to different locations for me?
Yes, you will simply need to place an order for each shipping destination. The corresponding shipping charge will automatically be added for each order. For your convenience, you will be able to do a single checkout for the entire quantity. Instead of proceeding to personalization for each item/qty, you can just specify "Drop Ship multiple addresses and will email personalization/address info." in the Additional Note section on the bottom of the Shopping Cart page before proceeding to checkout.
After your order submission, we will email you an Excel worksheet for you to provide each shipping address and personalization info accordingly. The shipping charge and CA sales tax (if applicable) will be calculated based on the quantity per each shipping zip code. Please note that there is also a $10.00 fee per address for drop ship handling. The final total shipping & drop ship handling charges will be confirmed and added to your order payment with your authorization.
Artwork & Personalization
What will the engraving/graphics look like?
Our graphic artists will get the fonts and logos positioned in an esthetically pleasing manner according to our Standard Personalization Template illustrated on the product image, or in any way you have envisioned. . We engrave on our high quality of crystal and glass products by Sandblasting method for deep etching result. We do not recommend other engraving methods, such as Laser, which results in chips on the texts engraved on crystal or glass products.
Our Wooden Wall Plaque Series are Laser engraved. This engraving method has shown better results on the Metal Plates that creates a shiny, polished finish on logos and text. We do not recommend any other engraving method, other than Laser, for this particular product.
How much is engraving cost?
Engraving is FREE for our standard template. One logo/artwork, texts, and personalization are included in our online price. No hidden fees! You can have your own logo/artwork engraved or choose from our pre-designed Free artworks. You can also choose your preferred font type for the texts.
What other Custom Personalization options do I have beside the Standard Template and how much is the additional charge?
- Custom artwork: For custom artwork, a $30 one-time artwork fee will be applied. Some example cases include converting a logo/artwork file to high resolution vector art format due to the poor quality of the file provided, or modifying a logo/artwork file for the legibility of the engraving/color imprinting result. For signature type artwork, the one-time artwork fee is $15.
- Additional Logo/ Artwork on the same piece: We offer one free logo/artwork to be engraved on each piece. If you wish to engrave additional logo or artwork, a $10.00 per piece fee will be applied per additional logo/artwork (including signatures) for proof setup and personalization production labor/materials.
- Additional engraving area: If you require additional area for engraving, which is not illustrated in our sample product image for standard artwork template, $8.00 per additional area per piece will be applied.
- Color Fill: If you require colors filled in the engraved logo/texts, $8.00 for logo and $8.00 for texts per piece will be applied. This option is only available for glass/crystal products.
See Custom Personalization for all additional options and charges.
What is a set-up charge?
For personalized products, artwork and engraving production require certain labor and material set up. At CrystalPlus.com, unlike other companies, set-up is included FREE of charge.
When will I see an engraving artwork proof?
Please allow 24 hours or 1 business day for us to send you a proof for standard template after the order is placed. Custom personalization artwork may require an additional 1 business day, depending on the instruction or graphic files you have provided.
Can I view my personalization proof before checking out the order?
Our procedure is to provide a professional proof after the order is placed to show the actual size of the product with the personalization artwork and texts. Although our in-house graphic artists use their best design aesthetic to individually create the proof for each order, we allow up to 3 revision requests to our initial proof and require the proof approval before proceeding engraving production.
How do I submit my personalization information?
Engraving information is submitted online during the ordering process. After items are placed into your cart, Standard Personalization, and then you can upload a logo and enter the engraving text in our standard template. We illustrate our standard artwork templates, designed specifically for each product in its product detail page. Alternatively, you can choose "Custom" personalization and email us your logo artwork and text files to art@crystalplus.com with the subject line indicating the order number after you submit the order online. We strongly encourage you to choose our Standard Personalization method for faster order processing.
How do I personalize multiple items on my order?
Simply add all items and qty to the shopping cart and proceed to the Personalization page step 2. On the Personalization page, each sku/ qty on your order has its own template form for different personalization. You can also specify the qty on one template, which has the same logo and texts, and then further specify the different recipient's name or award title. On the template, you can just enter all the texts for the first qty and click "+ Add another name (award title)" to enter each different name or title.
Can I choose a specific font for my verbiage?
Yes, please select from the font selection shown in the personalization template. If you do not see a font you like, you can specify the font name in the Additional Notes field. You may need to email the font file to our art department art@crystalplus.com if they do not have your desired font on file. If you do not specify a font, our art department will use the font as shown on our product image.
What is Colorfill?
Colorfill is a term used to describe the techniques used to add color to your engraved crystal award. We manually apply special waterproof paint in your desired color into the etched portion of the glass. This additional option adds a pop of color and attention to your award. Please note that this option may require additional production day(s). See more info
How many colors are available?
The available colors are Gold, Silver, Black, White, Red (PMS200C), Blue (PMS7455C), Green (PMS356c) and Orange (PMS166c). Please note that depending on the complexity and proximity of the area you want colorfilled, only one color may be applied (i.e. no blending). For further information, please contact us at 888-779-8803 or email to service@crystalplus.com.
How much is the colorfill option?
The cost will depend on how much of the etching you would like to have colorfilled. If you would like to have either your Logo or Text, it will cost $6.00 per piece. If you would like both your Logo and Text, it will cost $12.00 per piece. You may choose different colors for Logo and Texts.
What is UV Color Imprinting?
Color imprinting is a personalization method achieved by transferring a film onto a crystal surface via UV lighting. Unlike Colorfill, which only allows a single color to be applied into the etching, this method creates a full-colored transparent effect. Available on selected Optical Crystal and Jade Glass products only.
*Proper cleaning and care of Color Imprinted crystal: Maintain the quality and color by gently wiping the surface with water or non-alcoholic liquid cleaners. Refrain from using any abrasive scrubbers and keep away from sharp edges to prevent scratching.
I won't know the winner's name for personalization until the ceremony or championship event. But I like to present the engraved award or trophy at the ceremony or event. What is my option?
You may just type "Name" to reserve one line of texts in our Free Personalization template and submit your order. When we make an artwork proof, we will reserve proper space for the winner's name in blank. After the ceremony or event, you may ship back the engraved award or trophy to us at your own expense for engraving the name. There will be $15 charge per name plus shipping charge to ship again the final award. However, we are not responsible for any damage or lost during shipping back to us for engraving a name. We will notify you immediately should we receive your return damaged.
What is vector art?
Vector files are distinguishable as they will be in .eps or .ai format and when the logo is clicked on numerous lines will appear within the logo. If a box opens up around your logo, the format is most likely not vector line art. Please refer to our artwork guideline page for more information.
What if my award arrives engraved incorrectly?
We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we etch only and exactly what you approve, though mistakes may happen. If you receive awards etched differently than your approved artwork, we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer courtesy discount to remake your awards and any expedited shipping is the responsibility of the client.
Product Material
We have large selections of crystal awards and business gifts made available with high-end, high perceived value raw materials. All of our crystal and glass recognition awards can be individually personalized with your logo, text and artwork. Rest assured, quality and value in our truly exquisite crystal awards are never compromised. The secret to our crystal award popularity lies in our high-quality deep etch sandblasting process. You can see and feel the richness and detail produced by the superb craftsmanship of our crystal engravers. Whether given as a premium or in recognition, the lasting beauties of our crystal creations are always appreciated.
Optical Crystal:
Among the finest of all crystal, our collection in made from the highest quality raw materials available resulting in absolutely clear and flawless crystal. Optical crystal is manufactured in large sheets then pressed under enormous pressure to ensure it has no bubbles or distortions. Our optical crystal awards are made from the same materials used in camera lenses, NASA telescopes and high-end visual equipment. Unlike Lead Crystal, optical crystal is lead free which is perfect for all kinds of engraving methods though we choose to sand blast, which provides the highest quality etch. Each piece is hand polished and beveled to perfection to achieve a mystical refraction. Clear, black, blue, pink, green and amber accents are also used in our Optical Crystal Awards and Gifts collection for a more contemporary design.
PATE DE VERRE - THE LOST-WAX TECHNIQUE
The creation of items in pate de verre through the "lost-wax" technique is a time-consuming process requiring abundant skills. The results of the successful application of these skills are true works of art, possessing a unique translucency, texture and substance, which can not be achieved with blown glass or molded glass. A contemporary revival of this French ancient technique is used to emphasize in bas-relief and incredible detail; that is combined with pure geometric optic crystal for a unique designer collection of thematic pieces designed for personalized awards and corporate gifts.
See more information about manufacturing process
Lead Crystal:
We proudly include this designer line of 24% Lead Crystal Vase and Award Cups from Top European Designers to our collection. Each of our vases and bowls were created with large engraving areas to ensure plenty of space to add all your text and logos. Each piece is mouth-blown and deep hand-cut with the utmost care and passion for a noble and traditional art. This collection is treasured for its artistic value, which will continue to increase in time. A few bubbles and flaw lines are inherent to the nature of manufacturing. The 24% lead content enriches brightness, weight and hardness, while still ensuring clarity, sparkle and brilliance.
Click to see Mario Cioni Factory Production Video
Proposition 65 WARNING: This Product contains Lead and/or Cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm.
Lead-Free Crystal:
The process of manufacturing lead-free crystal has evolved over the years, thanks to a new and exclusive formula known for its composition of pure, high-quality raw material. Our non-lead crystal products are hand-made in Europe and modestly priced, yet showcase strength for breakage resistance and brilliant clarity without any lead content. The key feature of lead-free crystal is that the minerals it contains strengthen the material, making it possible to produce highly durable but incredibly refined and thin glassware. This new formula also conforms to health and environmental safety standards, ideal for molded vases, bowls and drinkware. Due to the nature of the handmade and molten manufacturing process, some minor bubbles and flaw lines may occur.
Clear Glass:
Our Clear Glass is a lead free, low iron product. Lower iron content results in a lighter green tint than compared to Jade Glass. Clear Glass mimics the high perceived value of Crystal but at a more cost-concious price point. The raw material for these glass sheets are only available in certain thickness, which complies with the highest quality standard. The beautiful polish and beveling on each piece creates a brilliant reflection that has a slight white fiery sparkle, giving it the name.
Jade Glass:
The light green pigmentation on these beautiful yet economical glass awards is caused by its iron ore content. Each piece is hand polished and beveled to achieve its sparkling edge and delicate facets that bring out the beauty. The jade coloring is only available in glass awards. The raw material for Jade glass sheets available only in 5/8", 1/2", 3/8" and 3/16" thickness.
Molten Glass:
Molten glass is a molded clear glass product without lead content. A mixture of sand, recycled glass and other materials are used to create molten glass products with a shaping mould. Variation in color, size and shape is inherent. In a melted state after the ingredients have been combined at a high temperature and liquefy the batch, it is then allowed to cool until it is plastic and shapeable. Bubbles and flow lines are considered acceptable.
Care of Crystal:
Crystal is susceptible to minor surface scratches. Care should always be exercised in the handing of a beautiful piece of Crystal. Avoid products from contact with hard and sharp objects. Carefully manipulate crystal products making sure to avoid surface scratching. Rubber feet or dust free table cloth is highly recommended to be placed underneath of the crystal/ glass awards or gifts for display. Keep crystal products away from heat to prevent the UV bonded components if any taking apart. Spray a little window glass cleaner or industrial alcohol on the crystal and wipe it with a dust free cloth.
Acrylic:
Our selection of Premier Acrylic Awards is an economical choice and has many of the same characteristics as Glass and Crystal awards. Acrylic is shatter-resistant and provides a clean and professional frosted appearance. The advantage of Acrylic material is that it can be transformed into virtually any shape or color. The softness of the material allows the laser engraving technique to yield sharper and more vivid images than laser engraving on glass/crystal. The range of creative expression is virtually unlimited.
*Due to the soft nature of the material, Acrylic items are more vulnerable to light scratches or flaw lines.
